Customer Support / Help Center
Last updated: October 2025
Welcome to the Altcoin Threads Help Center — your one-stop destination for all order, shipping, and support inquiries.
We’re here to make sure your experience is smooth from checkout to delivery.
🛍️ Orders & Payments
How do I place an order?
Simply browse our collections, select your items, choose your size and quantity, then proceed to checkout.
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment options displayed at checkout.
Can I modify or cancel my order?
Orders are processed every Friday, so if you need to make changes, please contact us as soon as possible at support@altcointhreads.com before that week’s processing cutoff.
🚚 Shipping & Delivery
When will my order ship?
Orders are processed every Friday and shipped out the following Monday.
How long will delivery take?
Most orders arrive within 7–14 business days depending on your location and carrier service.
Who handles shipping?
All orders are fulfilled through trusted third-party dropshipping partners to ensure global coverage and reliable delivery.
For detailed rates and timelines, visit our Shipping Policy.
↩️ Returns & Refunds
What is your return policy?
You can request a return within 30 days of receiving your order, provided items are unworn, unused, and in original condition.
Please note that undergarments and intimate wear are final sale and cannot be returned or exchanged.
How do I start a return?
Email us at support@altcointhreads.com with your order number and reason for return. We’ll reply with instructions and a return address.
When will I receive my refund?
Refunds are processed within 5–10 business days after your return is approved.
Read our full Return & Refund Policy for details.
📦 Tracking & Order Issues
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number.
My order hasn’t arrived — what should I do?
If your order hasn’t arrived after 21 business days, please reach out to support@altcointhreads.com with your order details.
What if I receive a damaged or wrong item?
Contact us within 7 days of receiving your order, including your order number and a photo of the issue. We’ll make it right.
💬 General Questions
Do you ship internationally?
Yes! We ship worldwide. See our Shipping Policy for global rates.
Are your products officially licensed?
Altcoin Threads designs original, crypto-inspired apparel and accessories. Some collaborations and limited drops are officially partnered with artists or crypto projects — those will be clearly labeled.
Do you offer bulk or partnership orders?
Yes, for collaborations or bulk requests, please email collabs@altcointhreads.com.
📄 Helpful Links
📧 Contact Us
Still need help?
Reach out to our support team anytime — we’ll get back to you within 24–48 hours.
📩 Email: support@altcointhreads.com
🌐 Website: https://altcointhreads.com